CAREERS

West Yorkshire Windows are the leading installer of Orangeries, Conservatories, Garden Rooms, Glazed Extensions, Living Spaces and Windows and Doors throughout Yorkshire. Due to our continued success, we are expanding our Sales Operation and are looking for Sales Design Consultants who can flourish within a unique direct sales environment. Working out of our modern Yorkshire Based Showrooms, you will be working on a private appointment basis attending customers’ homes and utilising the latest online presentation tools.

Our first-class marketing strategy and exemplary reputation ensures our Sales Design Consultants benefit from a high volume of expertly qualified appointments.

As a Window & Door Sales Consultant, you will be highly driven, determined to succeed, highly flexible and deliver true professionalism to the Customer, the Company, and the industry alike. You must have a proven track record of hitting or exceeding sales targets and be experienced, particularly in sales of home improvement products, but by far the most important qualifications are enthusiasm and determination to work hard.

It is vital you will mirror the courtesy, professionalism, and integrity that West Yorkshire Windows show throughout the Customer Journey. You must be a motivated and passionate self-starter, an enterprising, creative thinker, with technical expertise and the ability to take ownership of designs from concept to creation.  Full training is provided.

In return we offer an excellent OTE level as well as product, design and software training, inspirational luxury showrooms and a hands-on consultative sales culture. Successful applicants should be full driving licence holders and car owners.

This is a fast paced and evolving environment, so be prepared to adapt well to change.

Role Responsibilities

• Responsible for meeting with homeowners, providing support and help to create the homeowner’s dream home, offering different suggestions and options to suit their needs.
• You will build effective relationships with all stakeholders, ensure these contribute to the business success through the delivery of exceptional customer service.
• You will be responsible for listening to the Customer, understanding their needs, be curious and question to gather the ideas needed to create the desired design.
• You will be required to accurately measure for windows, doors, porches, and roofline products.
• You will be pro-active and confident in offering different suggestions and options to suit the customer’s needs and aspirations.
• You will be able to address sales goals and adjust to customers’ needs to close a sale.
• You will demonstrate confidence to the customer, explaining the quality of the product and the benefits of industry leading products which provide a lifetime of comfort, security, and overall peace of mind.
• You will display a genuine caring approach, which will support and help the customer to solve problems to fill the needs that their home currently lacks.
• You will display excellent product knowledge, as well as an understanding of the wide range of features and benefits, being able to relay these to the customers.
• To demonstrate sample products, explaining what we offer and how this offering will resolve the customers current problems and further achieve the longevity and quality that we guarantee.
• To be able to comply with the legal requirements of the FCA when demonstrating the various finance options.

Person Attributes

• You will be well presented and professional, respecting both the client and the company.
• You will ensure excellent timekeeping and diary management.
• Display a polite, courteous, and enthusiastic approach, with the ability to develop excellent customer relations, showing interest in the customer’s personal interests when finding out the needs of the homeowner.
• Ensure the customer is always involved, display excellent listening skills, encouraging the customer to express their needs.
• Excellent questioning skills with the ability to establish exactly what products we can offer.
• Excellent communication skills with the ability to communicate ideas that inspire, inform, and captivate the Customer.
• You must be friendly, determined, and able to demonstrate the value of our marketplace product to new customers.
• You will be a versatile, dynamic, and determined individual with previous sales experience, highly goal orientated with demonstrable experience of hitting or exceeding sales targets.

Please apply with your CV and covering letter detailing your salary expectations and the added value you can bring to our business by completing the form below.

West Yorkshire Windows Ltd are a leading installer of conservatories, orangeries, double glazing windows, living spaces and doors throughout Yorkshire. At West Yorkshire Windows, our focus is to deliver an exceptional service to our customers.

We have a fantastic opportunity for a person with excellent quality customer service to join us as Installations Manager.

You will ensure that the department’s main focus is on delivering a quality service to all customers, as you and your department will be the point of contact for customers during the installation period, dealing directly with customers either by phone, electronically or face to face.

Your main duties will include

• Being responsible for ensuring that all installations deliver a quality product in an efficient, cost effective and timely manner, providing first class customer satisfaction.
• Being responsible for reviewing contracts, issuing work to surveyors, and assisting surveyors with any technical challenges, ensuring all external and internal contractors achieve deadlines.
• Being responsible for scheduling work for our fitting teams and other external contractors ensuring that all building work runs smoothly.
• Be the first point of contact for liaising with all trades to ensure a smooth continuity of work and a first-class operation for customers.
• To attend site to oversee any issues that may arise with the installations, ensuring health and safety is adhered to, site housekeeping standards are maintained, and the client is satisfied with the installation.
• Ensure contracts are completed on time and to a high-quality standard.
• To develop excellent working relationships with external and internal stakeholders including customers, suppliers, and dealers.
• To work with the Head of Installations to collate data from both internal and external sources to provide evidence of quality issues and costs.
• To maintain professional and technical knowledge by attending training opportunities.
• To maintain quality services by establishing and enforcing organisational standards.
• To respond and resolve customer issues in a timely and effective manner.
• To work in accordance with health and safety regulations, and also ensuring the health and safety of all staff. Reporting near misses and RIDDOR.
• Any other reasonable duty that may be assigned.
• To comply with West Yorkshire Windows Quality Policy and objectives in every aspect of own work.

You will have

• Excellent planning and organisation skills.
• A can-do approach to work, with the ability to meet deadlines and ensure work is completed accurately and to a good quality.
• The ability to challenge existing work practices, identify areas for improvement and implement new processes and plan.
• Strong customer service skills with the ability to handle difficult situations in a logical and appropriate manner.
• A good understanding of customer service, with the ability to ensure an excellent level of customer service is provided to maintain excellent customer relations.
• Good listening skills
• Strong interpersonal skills with the ability to develop a good rapport with others internally and externally.
• Excellent communication skills, both written and verbally.
• Strong negotiation skills.
• Excellent people management skills, with the ability to provide strong leadership and direction.
• Strong team working skills with the ability to provide support and guidance to your team.
• Good commercial awareness and business acumen.
• Excellent IT skills.
• Previous experience and strong knowledge of the window/conservatory industry would be desirable.
• Strong technical capability, with the ability to understand the theory of installation processes.
• Excellent product knowledge, keeping up to date with industry and new product developments.
• A willingness to undertake further training with the ability to implement learning into your daily work.

If you’re interested in this position, please complete our form below with your CV and covering letter detailing your salary expectations including the added value you can bring to our business.

West Yorkshire Windows are a leading installer of conservatories, orangeries, double glazing windows and doors throughout Yorkshire.

We are looking for an experienced Project Manager to join our high profile, top quality, fast moving and forward-thinking business. This is a highly valued, integral role, customer facing, offering variety and an opportunity to promote and protect our quality products and brand.

You must have excellent technical knowledge with the drive, passion, and determination to ensure installations run smooth, customers receive excellent quality and service, and you are involved in the process from start to finish. You will ensure all installations are completed right first time, deliver a strong focus on high quality standards, achieve installation dates, and deliver excellent customer satisfaction.

A strong knowledge of the general construction industry is an advantage, technical knowledge of the window and conservatory industry is highly desired but not essential. You will be a strong leader and people manager, providing clear direction with excellent problem solving and planning skills, with the drive to “make it happen”.

Role Responsibilities

• Responsible for ensuring that all installations deliver a quality product in an efficient, cost effective and timely manner, providing first class customer satisfaction.
• Responsible for reviewing contracts, issuing work to surveyors, and assisting surveyors with any technical challenges, ensuring all external and internal contractors achieve deadlines.
• Responsible for scheduling work for our fitting teams and other external contractors ensuring that all building work runs smoothly.
• Be the first point of contact for liaising with all trades to ensure a smooth continuity of work and a first-class operation for customers.
• Ensure contracts are completed on time and to a high-quality standard.

Person Attributes

• Previous experience and strong knowledge of the window/conservatory industry
• Excellent planning and organisational skills with the ability bring installations in on completion date.
• Strong negotiation skills with a focus on achieving budgets and maintaining profitability.
• Excellent product knowledge, keeping up to date with industry and new product developments.
• Strong technical capability, with the ability to understand the theory of installation processes.
• Excellent people management skills, with the ability to provide strong leadership and direction.
• Excellent IT skills.
• A positive “can do” attitude with the ability to work under pressure and meet deadlines.
• Excellent attention to detail.
• Effective time management skills with the ability to prioritise tasks.
• A strong communicator with ability to demonstrate excellent written and verbal communication.
• Clean driving license.

Please send your CV and covering letter to Garry@westyorkshirewindows.com detailing your salary expectations including the added value you can bring to our business.

Self-Employed Conservatory Installers

West Yorkshire Windows Ltd are a leading installer of conservatories, orangeries, double glazing windows, living spaces and doors throughout Yorkshire. West Yorkshire Windows aims to be the most customer focused window and conservatory installation company in Yorkshire.

At West Yorkshire Windows, our focus is to deliver an exceptional service to our customers. To support our ongoing business growth, we are recruiting for dedicated and driven Conservatory Installers to join us.

At West Yorkshire Windows it is important to us that we deliver an exceptional service to our customers. To achieve this, it is vital that we have Conservatory Installers who are quality focused, experienced, and passionate about providing excellent customer service.

In these customer facing roles, you will be expected to support the reputation of the West Yorkshire Windows brand and provide our customers with an excellent fitting experience.

We expect you to:

• Have window or conservatory fitting experience.
• Provide excellent quality window and conservatory fitting work.
• Deliver an exceptional level of customer service.
• Maintain and strengthen the West Yorkshire Windows brand and reputation.
• Display an outstanding work ethic.
• Demonstrate extremely high standards of work.
• Hold a full driving license.
• Hold a relevant liability insurance.
• Hold a MTC card.
• Have strong knowledge and experience of site Health and Safety.

You will:

• Display strong communication skills.
• Build positive relationships with all key personnel.
• Be highly driven.
• Be self-motivated.
• Be hardworking.
• Be determined to succeed.
• Be driven, passionate and show pride in your work.
• Be a strong problem solver.
• Have good planning skills.

If you would like to be considered for this opportunity please fill out the form below detailing your salary expectations and why you feel you are a suitable candidate.

Sorry we do not have any vacancies available.  However, you can still contact using the form below and when a vacancy becomes available we will get in touch to see if you are still interested in being part of the West Yorkshire Windows Team.

Sorry we do not have any vacancies available.  However, you can still contact using the form below and when a vacancy becomes available we will get in touch to see if you are still interested in being part of the West Yorkshire Windows Team.

Stores Person

Wakefield WF2

West Yorkshire Windows is an industry renowned installer of high-quality windows, doors and conservatory products across Yorkshire. They aim to be the most customer focused window and conservatory installation company in Yorkshire.

Following unprecedented growth, we are recruiting a STORES PERSON, your prime role will be to undertake the management of the stores, management of deliveries and dispatch and maintenance of the dispatch area. You will be highly motivated, with a “can-do” approach, enthusiastic and committed.

You will know what it takes to achieve targets – and you will have the motivation to get results.  This correct person in this role will have the ability to advance within the company.   

Hours of work are Monday to Friday between 7am and 4pm dependent on the needs of the business.

Role Responsibilities

Stores Management

• To be responsible for the maintenance of the stores department, completing the required paperwork, ordering of stock, and putting stock away in the right location bays.

• To ensure that all stock items are issued in full and on time.
• To work with Installation Managers and administrators to assist with resolving stock issues as and when required.
• To develop and maintain excellent working relationships with internal and external stakeholders, including staff, customers, suppliers, and dealers.
• To work with other employees to support the resolving of any issues and suggest improvements to the processes in stores or in other areas of the business as required.

Receipt and Dispatch of Products

• To ensure the receipt of all goods are correctly recorded and counted and inform the accounts and installations department of any shortfalls.
• To ensure product arrives on time, in good condition and is fit for dispatch.
• To liaise with the Installation Managers to ensure all product has arrived in a timely manner and is ready for dispatch.  Any shortfalls in products, should be reported immediately to the Installations team, so it can be replaced as soon as possible.
• To report any non-conformances and damages to the Installations Manager.
• To ensure the stores department is clean and tidy and products are clearly marked and stored in the right location.
• To ensure products are handled carefully and correctly by fitting teams with the utmost of care to prevent damages.
• To ensure all products are signed for by fitting teams to ensure full accountability of products.
• Support the Customer Service Team in ordering, receipt, and dispatch of products.

Maintenance of the Dispatch Area

• To maintain a clean and tidy dispatch area and ensure it is always well organised.
• To undertake the daily machine checks on the chop saw, table saw and the forklift truck.  All paperwork should be completed correctly and accurately for HSE and audit purposes.
• To ensure you comply with all safety procedures and maintain a safe operating environment and recommend to the head of Installations any safety concerns.
• To ensure that all safety procedures are complied with and adhere to the standard operating procedures for the stores, working with your Line Manager to develop and implement SOP and Risk Assessments.
• To be responsible for keeping your work area clean, tidy, and free from all slip and trip hazards.

Quality

• To maintain professional and technical knowledge by attending training opportunities. 
• To maintain a safe and clean work environment ensuring you fully adhere to the use of all control points, equipment, and resources, maintaining compliance with established policies and procedures.
• To respond to and resolve product issues in a timely and effective manner.
• To work in accordance with health and safety regulations and ensure the health and safety of all staff.  Reporting near misses and RIDDOR,
• To ensure you wear the allocated and appropriate PPE.
• To comply with West Yorkshire Windows Quality Policy and objectives in every aspect of own work.
• To comply with West Yorkshire Windows policies and procedures.
• To undertake any other reasonable duty as may be required.

Person Attributes

• Forklift truck driving license.
• A strong focus on delivering a quality internal service.
• Strong IT skills with previous experience of all Microsoft Office Software.
• Meticulous, organised with a strong focus on attention to detail and ensuring work is thorough and complete.
• Good listening skills.
• Ability to work under pressure.
• Excellent communication skills with the ability to develop good working relationships with internal and external contacts.
• Excellent interpersonal skills with the ability to communicate both verbally and in writing and develop a good rapport with all contacts.
• Excellent organisational skills.
• Excellent attention to detail.
• Previous experience of fabricating uPVC windows and doors in a fast-paced manufacturing environment would be an advantage.
• The ability to read, understand and follow the relevant worksheet instructions.
• The ability to measure sizes accurately with the relevant measuring tools.
• Good problem-solving skills
• The ability to work under pressure.
• Strong focus on delivering a quality internal and external service.
• Flexibility to work overtime as and when required.
• A strong team player with a can-do attitude and a proactive approach to work.
• A reliable and committed individual with a strong work ethic.
• The ability to demonstrate effective time management.
• A proactive approach to work with the ability to prioritise and manage own workload.
• A self-motivated and confident individual who has the drive and ambition to succeed.
• A willingness to undertake further training with the ability to implement learning into your daily work.
• A willingness to undertake the relevant NVQ qualification.

In return we offer a good positive work environment, career progression, full training, free refreshments, pension scheme and free parking.

Finance Assistant

Wakefield, WF2

West Yorkshire Windows is a leading installer of conservatories, orangeries, double glazing windows and doors throughout Yorkshire. This is a fantastic opportunity to work in a fast and dynamic industry with the scope to learn and further develop your existing finance skills.
An opportunity has arisen for a Finance Assistant to join our Team and provide finance support for West Yorkshire Windows and other Group Companies.
If you are looking to join a fast moving and forward-thinking business and you are a self-motivated finance professional with a high attention to detail this could be the role for you.
You will join a small, busy, and friendly team, your main responsibilities will be Sales ledger, Purchase Ledger, Payroll and to support other areas of tasks within the Finance Team.

Role Responsibilities

• To prepare monthly bank reconciliations.
• To assist with some monthly balance sheet reconciliations.
• To prepare monthly payroll for sign off by the Head of Finance.
• To undertake any other reasonable finance related work on ad hoc basis.

To be responsible for the purchase ledger function, ensuring the purchase ledger is complete and closed in a timely manner, including:

• To process supplier invoices.
• To process CIS invoices.
• To process monthly CIS submissions, producing and distributing statements.
• To check and process staff expenses.
• To process & allocate supplier payments.
• To investigate unallocated cash and ensure a clean purchase ledger.
• To respond to purchase ledger supplier queries and investigate the problem & identify solutions.

To maintain the Sales Ledger

• To resolve customer queries, ensuring cash received in a timely and accurate manner.
• To record customer receipts & process refunds.
• To reconcile customer card payments.
• To undertake cash allocation responsibility.

Person Attributes

• Previous Finance experience.
• Excellent communication skills with the ability to communicate with people at all levels.
• Excellent numeracy and literacy skills.
• Good computer skills with a sound knowledge of all Microsoft packages and experience of working with Sage would be an advantage.
• The ability to either work on own initiative with minimum supervision or as part of a team.
• To ensure all work is completed in a timely and accurate manner with proven experience of adhering to deadlines.
• A proactive approach to work with the ability to prioritise and manage own workload.
• Ability to build good working relations with all departments.
• To work in accordance with internal policies & health and safety regulations.

If you would like to be considered for this opportunity, please apply with your CV and covering letter.

Sales Administrator

Wakefield, WF2

West Yorkshire Windows aims to be the most customer focused window and conservatory installation company in Yorkshire.

Working under the direction of the Head of Sales and supported by the Sales Manager at our Doncaster Showroom, you will represent the company by being the first point of contact to customers, both on the telephone and face to face in our showroom and offering the highest level of customer service.

The role will see you working as part of the sales team supporting a variety of functions to help the team to sell and close deals and contribute to the service and sales targets.

You will also provide a range of administration and facility support across the business where required.

Main Duties:

• Representing the business with a positive attitude and appearance.
• Welcoming visitors to the showroom in person and on the telephone.
• Daily checking the showroom to ensure it is tidy and presentable.
• Monitor visitors’ access and maintain a security awareness.
• Answering phone calls in a timely and polite manner, screening calls, referring enquiries, and taking and relaying messages where necessary.
• Providing customer support answering questions and providing information about products and services.
• Basic cashiering duties – taking payments both in person and by telephone.
• Issuing various correspondence and documents for customers.
• Maintain security procedures, securing the premises at the end of the day.
• Ensuring showroom areas are kept clean and tidy.
• Maintaining information on the company’s database.
• Maintain and organise promotional information on display in the showroom.
• Inputting customer enquiries from email to our Customer Relationship Management (CRM) system and calling the customer to convert to a Sales Appointment.
• Sending out text reminders of appointments daily to customers and inputting data of sales enquiries from the previous evening.
• Emailing sales quotations out to customers.
• Call back customers on hold awaiting installation dates or where deposits are due.
• Updating the CRM data base with contact details for our customers.
• Ensuring all information required for contracts is provided by the Sales Representatives then inputting and doc-uploading details onto our CRM system.
• Logging all contract variations and ensuring the finances are correct on the database.
• Making follow up calls to customers to enquire about their customer satisfaction with regards our service and products ensuring customer feedback calls are up to date.
• Spending time in the showroom with Sales Representatives keeping up to date with current products.
• Providing a clerical support to the sales team and co-ordinating activities
• Answering calls from customers and sales representatives dealing with queries and problems as they arise.
• Any other reasonable duties.

The duties and responsibilities highlighted in this Job Specification are indicative and may vary over time.  Post holders are expected to undertake other duties and responsibilities relevant to the nature, level and scope of the post and the grade has been established on this basis.

Skills, Knowledge and Experience:

• A strong focus on delivering a quality customer experience and service.
• Strong IT skills with previous experience of all Microsoft Office Software.
• Meticulous, organised with a strong focus on attention to detail and ensuring work is thorough and complete.
• Good listening skills.
• Ability to work under pressure.
• Excellent communication skills with the ability to develop good working relationships with internal and external contacts.
• Excellent interpersonal skills with the ability to communicate both verbally and in writing and develop a good rapport with all contacts.
• Excellent organisational skills.
• Excellent attention to detail.
• Previous experience of fabricating uPVC windows and doors in a fast-paced manufacturing environment would be an advantage.
• The ability to read, understand and follow the relevant worksheet instructions.
• The ability to measure sizes accurately with the relevant measuring tools.
• Good problem-solving skills
• Strong focus on delivering a quality internal and external service.
• Flexibility to work overtime as and when required.
• A strong team player with a can-do attitude and a proactive approach to work.
• A reliable and committed individual with a strong work ethic.
• The ability to demonstrate effective time management.
• A proactive approach to work with the ability to prioritise and manage own workload.
• A self-motivated and confident individual who has the drive and ambition to succeed.
• A willingness to undertake further training with the ability to implement learning into your daily work.
• Strong team working skills with the ability to provide support to team members.
• A strong sense of humour with the ability to manage and implement change.
• A highly motivated individual with a can-do approach to work and the ability to get the job done in the required timescale.
• A strong understanding of Customer Services, performance levels and client relations.

If you would like to be considered for this opportunity, please apply with your CV and covering letter.

We are looking for a passionate, driven, and experienced Warehouse Operative. You will ensure that all vehicles are loaded and prepared for the following days deliveries. You will have a positive outlook with a strong focus on doing the right thing for the customer, creating win-wins and display energy and tenacity.

You will know what it takes to achieve targets – and you will have the motivation to get results.

Role Responsibilities

• To prepare loads in the warehouse or directly onto vehicles ready for next day delivery;
• To demonstrate good attention to detail when picking products ensuring the correct products are picked and delivery notes are checked and completed in full;
• To ensure all vehicles are loaded in a safe, correct and acceptable manner ensuring all deliveries arrive in a manner which meets our customers’ expectations;
• To support team leaders and supervisors to assist with resolving production issues as and when required;
• To ensure all the correct manual handling procedures and techniques are followed.

Person Attributes

• Previous Warehouse experience is essential;
• Previous experience in the Window industry would be an advantage;
• A full driving license is essential;
• Exceptional attention to detail;
• A strong team player with a “can do” attitude and a proactive approach to work;
• The ability to demonstrate effective time management with a flexible approach to working hours;
• A proactive approach to work with the ability to prioritise and manage own workload;
• A willingness to undertake further training with the ability to implement learning into your daily work.

Please send your CV and covering letter detailing your salary expectations using the form below.