Setting the Standard
Once your home improvement project is completed, we’ll issue and date your guarantee.
At double the industry standard, our 20 Year Guarantee provides you with peace of mind, security and, crucially, a lifetime of reassurance.
We can offer this comprehensive guarantee because of the quality, performance, and longevity of our products. We only use the best materials and component – we’re market leading for a reason.
Service Calls
During your guarantee period, all service calls to your home are free of charge. Simply telephone with details of your problem and our highly experienced Service Engineers will take care of you professionally and efficiently.
They know our systems inside out, and will identify the source of your problem quickly. More often than not they are able to rectify the issue there and then. If not they will order any parts needed and arrange to come back to you at a convenient time.
What's Excluded
There is not much that can actually go wrong with our systems. They are tried and tested designs which have been engineered to provide many years of trouble free service. Occasionally little problems might crop up such as a handle or a hinge that might need adjusting or replacing, manufacturing defects, although very rare, can sometimes be found. In this situation, anything that is deemed to be a material defect in the system is replaced free of charge during your 20 year guarantee.
Further Information
For further details on our guarantee, including a full list of exclusions and exceptions, please contact a member of the West Yorkshire Windows team who’ll be able to answer your specific questions.
West Yorkshire Windows customer reviews
Don’t just take our word for it, read a selection of reviews from our customers and their experiences with West Yorkshire Windows.
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