Vacancies at West Yorkshire Windows

You will have full responsibility in leading the company to deliver excellent service to both prospective, current and previous customers.  You will be part of the Senior Management Team and will oversee as well as being hands on to ensure that the customer is kept up to date about their home improvement project at every stage from sale to contract completion and onto aftercare.

Within your new role as Head of Customer Services you will be expected to deliver a first-class customer service throughout the customer journey.  You will be expected to identify and implement improvements to service, you will be the voice of the customer, define the strategy and direction, lead by example and work closely with the Managing Director, Head of Operations and Head of Sales.

You will have a strong knowledge of the window/door and conservatory industry and understand the installation process with excellent planning and organisational skills and product knowledge.

You will be able to educate, coach, mentor and support colleagues to achieve exceptional levels of customer service.  You will have a reputation for integrity, excellent customer service and sound business judgement and be totally confident working in a team environment.

Role Responsibility

• Manage multiple teams internally and off-site to deliver exceptional customer service and drive through results;
• Be a passionate and strong listener with the ability to understand the customer;
• Driving insights into the business and constantly seeking ways to improve on standards of service;
• A hands-on approach, including regularly speaking directly with customers and trades to resolve issues;
• Manage performance management, coaching and 121’s to drive forward improvements in overall performance;
• Manage the quality of all customer communication in the team by training and monitoring all aspects to deliver results;
• Manage all escalations in a positive and productive way to the point of resolution;
• Liaise with the Senior Management Team to ensure a smooth customer journey;
• Positively drive change, culture and development of the team;
• Proactively look at process improvements in the team and put in place countermeasures to improve overall process;
• Become the main point of contact across key functions to ensure a high level of customer service;
• Improve and reinvigorate performance metrics to ensure improved service and minimised cost;
• Manage governance across all departments ensuring the right decisions are made;

Person attributes

• Knowledge of the home improvement industry would be advantageous.
• You must be passionate about putting customers first
• Have hands on experience of giving the very best customer service
• 5+ years of experience of coaching, managing and leading teams;
• The ability to motivate and inspire, with a strong personality and the ability to communicate plans and challenges effectively at all levels;
• You will be able to manage through others, lead changes and have strong relationship building and influencing skills;
• You will have had exposure to commercial decisions with the aim to increase revenue;
• The ability to analyse customer service operations and identify opportunities to create operational efficiencies that benefit the customer;
• Proven evidence of delivering results through performance management;
• Ability to influence and negotiate at a high level;
• Proven ability to think outside the box to solve customer problems;
• Committed to delivering a great customer experience personally and through your team;
• Experience of improving processes in a customer environment to create efficiencies;
• Devising and implementing training programmes and meetings;
• The ability to handle multiple priorities whilst providing excellent service;
• Ability to interrogate data to highlight areas of improvement on performance;
• Excellent written and oral communication skills
• Excellent organisational skills;
• The ability to assign tasks to other departments and ensure assigned tasks are completed to the agreed timescale;
• A strong communicator with ability to demonstrate excellent written and verbal communication skills;
• Self-assurance and resilience under pressure are prerequisite;
• A positive “can do” attitude with the ability to work under pressure and meet deadlines;
• Excellent attention to detail, with the ability to work in an organised and methodical manner;
• The ability to demonstrate effective time management and prioritise tasks;
• Excellent problem-solving skills with the ability to analyse the problem and provide a mutually beneficial solution;
• The ability to challenge existing work practices, identify areas for improvement and implement new processes and plan;
• A strong sense of humour with the ability to manage and implement change;
• The ability to successfully follow processes and deliver required and measurable results.

If you would like to be considered for this opportunity please send your CV and covering letter detailing your salary expectations using the form below.

We are always looking for sales professionals who can flourish within a very unique direct sales environment. We are looking for talented individuals both from within and outside of the industry.

Role Responsibilities

• Attend qualified appointments, in customers’ homes, listening to their requirements and helping them by offering the very latest and most innovative home improvement products;
• Meeting homeowners and helping them to create their dream home using our unique design software and product range;
• Working flexibly to visit new and existing customers who have shown an interest in our “New Living Space” designs;
• Establishing the customers “New Living Space” design requirements and interpreting design requirements into a design solution, modelled using bespoke software;
• Build effective relationships which will contribute to the business success through the delivery of exceptional customer service;
• Listening to the customer and understanding their needs to gather the ideas needed to create the desired design;
• Address sales goals and adjust to the customers’ needs to close a sale;
• Prepare monthly data detailing the sales targets and KPI

Person Attributes

• You must be smart and professional, as you will be the one who sets the first impression of the company;
• You will be a passionate, highly driven individual who enjoys helping customers;
• You will be a versatile, dynamic and determined individual with previous sales experience, highly goal orientated with demonstrable experience of hitting or exceeding sales targets;
• A flexible and adaptable truly professional sales consultant, delivering professionalism to the customer, company and industry;
• You must be a motivated and passionate self-starter with a creative flair and the ability to take ownership of designs from concept to creation;
• Excellent numerical skills, be able to think logically and be objective in your decision making;
• Good IT Skills required, Word, Excel, Outlook etc.
• Excellent communication skills with the ability to communicate ideas that inspire, inform and captivate the customer;
• Good problem-solving skills, able to identify cost efficient solutions to problems;
• You must be friendly, determined and able to demonstrate the value of our marketplace product to new customers;
• A highly responsive individual, you will understand the importance of responding quickly to daily challenges;
• You will want to make a difference, not satisfied with the status quo, you will have a strong opinion on how to be the best sales person
• Hands on, results focused, motivated to deliver in advance of deadlines;
• Robust, energetic and tenacious;
• Motivated to achieve targets and goals, a credible individual who possesses a “can do” attitude and has an open mind to learn from the best in the business;
• Quality driven & professional, employing the highest levels of honesty, probity and integrity;
• Analytical with good commercial acumen.

If you would like to be considered for this opportunity which, following a 3 month training period, is on a self-employed basis, then please send your CV and covering letter detailing your salary expectations including the added value you can bring to our business using the form below.

At West Yorkshire Windows, it is important to us that we deliver an exceptional service to our customers, so to achieve this it is vital that we have a team of talented and experienced window & door fitters. This is an exciting opportunity to join West Yorkshire's leading home improvement company as an experienced fitter, offering great earning potential and continuity of work. With exciting times ahead and increasing demand, we are continuing to expand our installation teams in the West Yorkshire area.

To be considered for the role you must have:

• Previous quality fitting experience
• A passion for delivering excellent customer service
• Be a good communicator
• Be self-motivated with the ability to work on your own initiative.
• Clean UK driving licence
• MTC Card

As an installer you will join a busy team reporting to the Installations Manager, and responsible for undertaking installations, ensuring an excellent quality service is achieved on all window & door installations.

If you want to further your career and feel you have what it takes to be a successful installer please complete our form below.

West Yorkshire Windows are a leading home improvement company supplying Conservatories, Orangeries, Double Glazing Windows and UPVC doors throughout West Yorkshire.

Due to continued growth we have several full-time positions available for experienced Window Fitters and Conservatory Fitters.

At West Yorkshire Windows, it is important to us that we deliver an exceptional service to our customers. To achieve this, it is vital that we have teams of Window fitters and Conservatory Fitters who are quality focused, experienced and passionate about providing excellent customer service.

In these customer facing roles, you will be expected to maintain and strength the West Yorkshire Windows Brand and reputation and provide our customer with an excellent fitting experience.

This is a great opportunity to work for a high profile, top quality, fast moving and forward-thinking business. We provide competitive rates of pay, opportunities for regular work, reliable, on time payments and immediate starts.

To be considered for both these roles you must have:

• Previous conservatory or window fitting experience; preferably with experience of fitting orangery’s
• A desire and determination to ensure all work completed meets the high-quality standards our customers expect;
• A passion, determination and drive to ensure you achieve deadlines, deliver quality work right first time;
• The ability to work within a team or on own initiative, you must be self-motivated and hardworking;
• Excellent planning and organisational skills;
• Good communication skills and an approachable personality.
• A positive “can do” attitude with the ability to work under pressure and meet deadlines
• Excellent attention to detail;
• Effective time management skills with the ability to prioritise tasks;
• Strong knowledge and experience of Health and Safety on site;
• Driving license;
• Relevant liability insurance

In essence, the role is to take a contract from the point of sale to the point where it is ready for order processing prior to installation.

A good sound knowledge of the conservatory and building industry and previous experience in surveying is essential.

Duties include:

• Making appointments with customers to carry out the survey.
• Meeting with customer at their home and reviewing the contract sold.
• Discussing and confirming with client all choices regarding design.
• Carrying out a comprehensive survey to determine manufacturing sizes.
• Identifying any discrepancies between the contract sold and the final work to be carried out.
• Liaising with Contracts Manager regarding any alterations to contract.
• Producing full working drawings for Planning Applications, Building Regulations, Builders and Order Processing as necessary for each installation.

Qualities required include:

• Previous surveying experience.
• Good knowledge of current Building Regulations.
• A methodical and accurate work ethic.
• Ability to work under pressure and meet deadlines.
• Strong communication skills, both written and verbal.
• Good working knowledge of the window/conservatory/building industry.
• Computer literate.
• MTC card or equivalent.
• Clean driving licence.

If you want to further your career and feel you have what it takes to be a successful installer please complete our form below.

In essence, the role is to take a contract from the point of sale to the point where it is ready for order processing prior to installation.

A good sound knowledge of the window industry and previous experience in surveying is essential.

Duties include:

• Making appointments with customers to carry out the survey.
• Meeting with customer at their home and reviewing the contract sold.
• Discussing and confirming with client all choices regarding design.
• Carrying out a comprehensive survey to determine manufacturing sizes.
• Identifying any discrepancies between the contract sold and the final work to be carried out.
• Liaising with Contracts Manager regarding any alterations to contract.
• Drawing up survey to enable order processing and producing paperwork required for installation.

Qualities required include:

• Previous surveying experience.
• Good knowledge of current Building Regulations.
• A methodical and accurate work ethic.
• Ability to work under pressure and meet deadlines.
• Strong communication skills, both written and verbal.
• Good working knowledge of the window/conservatory/building industry.
• Computer literate.
• MTC card or equivalent.
• Clean driving licence.

If you want to further your career and feel you have what it takes to be a successful installer please complete our form below.

To support our ongoing business growth, we have several opportunities available for experienced Bricklayers / Builders. This is a great opportunity to work for a high profile, top quality, forward thinking business.

We expect you to

• Be experienced in the full construction of conservatory bases – groundworks/foundations, bricklaying and laying of floors;
• Provide excellent quality Bricklaying/building work;
• Be experienced in all aspects of small-scale building;
• Deliver an exceptional level of customer service;
• Have an outstanding work ethic;
• Demonstrate extremely high standards of work;
• Hold a full Driving license;
• Relevant liability insurance;
• MTC card;
• Strong knowledge and experience of site Health and Safety.

You will be:

• Expected to provide and work with a Labourer/Ground Worker;
• Able to display strong communication skills;
• Able to build positive relationships with all key personnel;
• Highly driven;
• Self - Motivated;
• Hardworking;
• Determined to succeed;
• Driven, passionate and show pride in your work;
• Strong problem solver;
• Good planning skills.

If you’re interested in this position please complete our form below.

Main duties:

• Daily Reconciliation & Income entry from Bank Statements, and card system into the accounting ledger, and industry software.
• Generate Invoices in SAGE and Industry software.
• Make weekly entries into CIS module for cost, payments and deductions
• Liaise with the companies preferred External Motor repairs company.
• Schedule & co-ordinate vehicle maintenance as instructed by Vehicle Co-ordinator.
• Secure Vehicle keys, Documents, and detailed vehicle expense records as designated.
• Input all customer information into the Customer Indemnity system for certification
• Travel into town centre as required for business purposes
• Complete all Customer Recommendation Vouchers
• To undertake all reasonable general duties required.
• Help complete all tasks & processes, to aid the department if required.
• To assist with upgrading the standards within the department, under guidance.
• To be aware of all finance tasks, cover for holidays as required.
• Part-time hours to be confirmed to right candidate
• Salary to be confirmed to right candidate

Qualification, Skills and Experience:

Academic Qualifications

• Basic secondary education is essential.
• Essential, finance qualification, to support this level of role. AAT Level 4 minimum
• Essential experience with SAGE Accounts
• Essential experience with Microsoft packages including Excel, Evidence of IT abilities
• Driving Licence essential
• Previous Accounting experience essential

Communication Skills

• Good communications skills, with the ability to apply, a calm and polite response, when dealing with time pressured tasks, or, other people’s needs & requirements.
• Excellent communication skills with the ability to communicate and develop good working relationships with both internal and external stakeholders.
• communicate both verbally and in writing.
• Attention to neatness of handwritten, words or digits, minimise hand scripted data.

Attention to Detail

• The ability to demonstrate effective time management and prioritise tasks.
• Excellent problem-solving skills, with the ability to analyse and apply a solution, but to always agree a course of action, before implementation.
• Commitment to routine tasks, to ensure timely completion.
• A highly motivated individual with a can-do approach to work.
• The ability to follow and maintain good work practices.
• Be a participative team member, with the ability to provide support to other members
• The ability to follow processes and deliver required quantifiable results.

Please send your CV and covering letter using the form below.

West Yorkshire Windows aims to be the most customer focused window and conservatory installation company in Yorkshire.

Working under the direction of the Head of Sales and supported by the Sales Manager, you will represent the company by being the first point of contact to customers, both on the telephone and face to face in our showroom and offering the highest level of customer service.

The role will see you working as part of the sales team supporting a variety of functions to help the team to sell and close deals and contribute to the service and sales targets.

You will also provide a range of administration and facility support across the business where required.

Main Duties: Sales Administration

• Representing the business with a positive attitude and appearance.
• Welcoming visitors to the showroom in person and on the telephone.
• Daily checking the showroom to ensure it is tidy and presentable.
• Monitor visitors’ access and maintain a security awareness.
• Answering phone calls in a timely and polite manner, screening calls, referring enquiries and taking and relaying messages where necessary.
• Providing customer support answering questions and providing information about products and services.
• Basic cashiering duties – taking payments both in person and by telephone
• Maintain security procedures, securing the premises at the end of the day.
• Ensuring showroom areas are kept clean and tidy.
• Maintaining information on the company’s database.
• Maintain and organise promotional information on display in the showroom.
• Inputting customer enquiries from email to our Customer Relationship Management (CRM) system and calling the customer to convert to a Sales Appointment.
• Sending out text reminders of appointments daily to customers and inputting data of sales enquiries from the previous evening.
• Emailing sales quotations out to customers.
• Call back customers on hold awaiting installation dates or where deposits are due.
• Updating the CRM data base with contact details for our customers.
• Ensuring all information required for contracts is provided by the Sales Representatives then inputting and doc-uploading details onto our CRM system.
• Making follow up calls to customers to enquire about their customer satisfaction with regards our service and products ensuring customer feedback calls are up to date.
• Spending time in the showroom with Sales Representatives keeping up to date with current products.
• Providing a clerical support to the sales team and co-ordinating activities
• Answering calls from customers and sales representatives dealing with queries and problems as they arise.

Any other reasonable duties. The duties and responsibilities highlighted in this Job Specification are indicative and may vary over time. Post holders are expected to undertake other duties and responsibilities relevant to the nature, level and scope of the post and the grade has been established on this basis.

Skills, Knowledge and Experience

• A strong focus on delivering a quality customer experience and service;
• Strong IT skills with previous experience of all Microsoft Office Software;
• Meticulous, organised with a strong focus on attention to detail and ensuring work is thorough and complete;
• Good listening skills;
• Ability to work under pressure;
• Excellent communication skills with the ability to develop good working relationships with internal and external contacts;
• Excellent interpersonal skills with the ability to communicate both verbally and in writing and develop a good rapport with all contacts;
• Excellent organisational skills;
• Excellent attention to detail;
• Previous experience of fabricating uPVC windows and doors in a fast-paced manufacturing environment would be an advantage
• The ability to read, understand and follow the relevant worksheet instructions.
• The ability to measure sizes accurately with the relevant measuring tools.
• Good problem-solving skills
• Strong focus on delivering a quality internal and external service
• Flexibility to work overtime as and when required
• A strong team player with a can-do attitude and a proactive approach to work.
• A reliable and committed individual with a strong work ethic.
• The ability to demonstrate effective time management
• A proactive approach to work with the ability to prioritise and manage own workload.
• A self-motivated and confident individual who has the drive and ambition to succeed
• A willingness to undertake further training with the ability to implement learning into your daily work
• Strong team working skills with the ability to provide support to team members
• A strong sense of humour with the ability to manage and implement change;
• A highly motivated individual with a can-do approach to work and the ability to get the job done in the required timescale;
• A strong understanding of Customer Services, performance levels and client relations.

Please send your CV and covering letter using the form below.